Privacy Policy
Your Data, Our Responsibility

Throughout this Privacy Policy, the following terms carry the meanings assigned below unless the context requires otherwise:

• "le83", "we", "us", "our" refers to the le83 platform and its operating entity, accessible at le83.net.
• "Personal Data" means any information that relates to an identified or identifiable natural person, including names, CNIC numbers, contact details, payment account references, device identifiers, and IP addresses.
• "Player", "you", "your" means any individual who accesses, registers on, or uses the le83 Platform in any capacity.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "KYC" means Know Your Customer identity verification, including the collection of CNIC documentation and supporting identity materials.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Data Controller" means le83 in its capacity as the entity that determines the purposes and means of processing your Personal Data.
• "Third Party" means any entity other than you and le83, including payment processors, game software providers, analytics services, and regulatory authorities.

le83 collects Personal Data from Players through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third parties such as payment processors and KYC verification services. The categories of data we collect are as follows:

le83 uses the Personal Data collected from Pakistani players for the following defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy with appropriate notice:

• Account Creation & Management: Registering your account, verifying your identity, maintaining your wallet balance, and providing access to all le83 betting and casino services.
• KYC & AML Compliance: Verifying your identity in accordance with applicable Know Your Customer and Anti-Money Laundering obligations, and monitoring account activity for suspicious patterns.
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, and maintaining accurate transaction records for your account.
• Customer Support: Responding to your enquiries, resolving disputes, settling bet complaints, and providing Urdu and English language assistance 24/7.
• Platform Security: Detecting and preventing fraud, unauthorised account access, multi-accounting, bonus abuse, and other Prohibited Conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour and administering self-exclusion requests, deposit limits, and reality check tools.
• Service Improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, user experience, and promotional offerings.
• Marketing (with consent only): Sending promotional emails, SMS messages, and push notifications about le83 bonuses, PSL promotions, and new game launches — only where you have explicitly opted in.
• Legal Obligations: Retaining records and disclosing data as required by applicable law, court orders, or regulatory authority requests.

le83 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary to perform our contractual obligations to you as a registered Player — including account management, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and regulatory reporting duties.
• Legitimate Interests: Processing for the purpose of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and the use of non-essential cookies, where you have provided clear and freely given consent that can be withdrawn at any time.

le83 operates a mandatory KYC verification process for all registered accounts. KYC must be completed before any withdrawal request can be processed, and may be required at any point during your account's lifetime if our compliance team identifies a need for enhanced due diligence.

KYC documents you submit to le83 are handled with the highest level of security and confidentiality:

• CNIC images and selfie photographs are transmitted over TLS-encrypted connections and stored in an encrypted document vault with restricted access.
• Access to KYC documents is limited to authorised compliance and fraud prevention personnel only. No other le83 team members have access to raw KYC materials.
• KYC documents are not shared with third parties except where legally required by a regulatory authority, court order, or law enforcement agency with valid jurisdiction.
• KYC data is retained for a minimum of five years following account closure, in compliance with standard AML record-keeping requirements.
• If your KYC submission is rejected, you will be notified of the specific reason and given the opportunity to resubmit with corrected documentation within a reasonable timeframe.

le83 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and — with your consent — deliver targeted promotional content. The cookies we use fall into the following categories:

You may manage your cookie preferences at any time through your browser settings or the le83 cookie preference centre accessible from your account settings. Please note that disabling strictly necessary cookies will affect Platform functionality.

le83 does not sell your Personal Data. We share data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals. Each payment processor operates under its own privacy policy and data protection obligations.
• KYC Verification Services: Where third-party identity verification technology is used to assist in processing CNIC documents, relevant data is shared under strict data processing agreements.
• Game Software Providers: Casino game providers including Evolution Gaming, Pragmatic Play, and others may receive your Player ID and session data necessary to operate and log game rounds. They do not receive your full identity or financial data.
• Fraud Prevention Services: Aggregated device fingerprint and behavioural data may be shared with fraud prevention platforms to detect multi-accounting and bonus abuse.
• Regulatory & Legal Authorities: le83 will disclose Personal Data to competent authorities, law enforcement agencies, or courts where required by a valid legal obligation, warrant, or court order.

le83 implements a layered security architecture designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security measures include but are not limited to:

• TLS 1.3 encryption for all data in transit between your browser or app and le83 servers.
• AES-256 encryption for all Personal Data and KYC documents stored at rest in our data infrastructure.
• Multi-factor authentication (MFA) requirements for all internal le83 staff accessing systems that contain Player Personal Data.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Role-based access controls ensuring that individual le83 team members can only access the categories of data necessary for their specific job function.
• Automated anomaly detection systems that alert our security team to unusual access patterns or potential data breach indicators in real time.
• Secure data centre infrastructure with physical access controls, redundant power supplies, and offsite backup replication.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, le83 will notify affected Players without undue delay and take all reasonable steps to contain and mitigate the breach.

le83 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual Player.

As a le83 Player, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact le83 support via live chat or email at [email protected]. We will respond to all valid data rights requests within 72 hours:

• Right of Access: You may request a copy of all Personal Data le83 holds about you, including account data, KYC status, transaction history, and marketing preferences.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held about you. Identity-related corrections may require supporting documentation.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to le83's legal retention obligations.
• Right to Restrict Processing: You may request that le83 temporarily stop processing your Personal Data while a rectification or objection request is being assessed.
• Right to Data Portability: You may request a copy of your Personal Data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to Object: You may object to processing of your Personal Data based on legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is consent-based (e.g., marketing communications, analytics cookies), you may withdraw consent at any time without affecting the lawfulness of prior processing.

le83 strictly prohibits access to or use of the Platform by any individual under the age of 21 years. This is a firm policy applied uniformly across all Pakistani users and is not subject to exceptions.

le83 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from a player who does not meet the minimum age requirement, we will:

• Immediately suspend the account pending investigation.
• Permanently close the account upon confirmation of the age breach.
• Delete all Personal Data associated with the underage account except where retention is required for legal or regulatory purposes.
• Forfeit any balance held in the account in accordance with our Terms & Conditions and responsible gaming obligations.

If you are a parent or guardian and believe your child has created a le83 account without your knowledge, please contact us immediately at [email protected] and we will take immediate action.

le83 sends promotional communications — including emails, SMS messages, and in-app notifications about bonuses, PSL season promotions, new casino game launches, and special PKR cashback offers — strictly on an opt-in basis.

• During registration, you will be given a clear and separate option to consent to marketing communications. This choice is entirely voluntary and does not affect your ability to use the Platform.
• You may update your marketing preferences at any time from the notifications section of your account settings.
• To opt out of all marketing communications immediately, contact le83 support via live chat or email. Opt-out requests are processed within 24 hours.
• le83 will never send marketing communications to Players who have an active self-exclusion or cooling-off period in place, regardless of their prior marketing consent status.
• Transactional communications — such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts — are not marketing communications and cannot be opted out of while your account is active.

le83 operates data infrastructure and engages third-party service providers that may be located outside Pakistan. Where your Personal Data is transferred to, stored in, or processed in a jurisdiction outside Pakistan, le83 ensures appropriate safeguards are in place:

• Data transfers to third-party game software providers (such as those based in Malta, Estonia, or other licensed gaming jurisdictions) are governed by data processing agreements that require equivalent levels of data protection to those described in this Policy.
• le83 does not transfer your Personal Data to any jurisdiction that does not provide an adequate level of data protection without implementing contractual safeguards to compensate for any shortfall.
• USDT-related data interactions with blockchain infrastructure are subject to the inherent public nature of blockchain networks. Only your wallet address — which you provide voluntarily — is associated with your le83 account; no identity data is published on-chain by le83.

le83 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform services. When we make material changes — meaning changes that significantly affect how we process your Personal Data or your rights in relation to it — we will:

• Publish the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify registered Players via email or in-platform notification at least 7 days before the changes take effect.
• Where required by applicable law, seek fresh consent from you before processing your data under the new terms.

For non-material amendments such as editorial corrections, clarifications of existing language, or changes that expand your rights, the Policy may be updated with immediate effect. Your continued use of the le83 Platform following publication of an updated Privacy Policy constitutes your acceptance of the amended terms.

If you have any questions, concerns, or complaints about this Privacy Policy or about how le83 handles your Personal Data, please contact our privacy team through the following channels:

• Live Chat: Available 24/7 on the le83 Platform. Select "Privacy & Data" from the support topic menu for priority routing to a privacy-trained agent.
• Email: [email protected] — privacy-related enquiries are typically responded to within 24 hours.
• Language: Privacy support is available in both Urdu and English on all shifts.

le83 is committed to resolving all privacy complaints promptly and fairly. If you are not satisfied with our response to a complaint, you may have the right to escalate the matter to a relevant supervisory or regulatory authority depending on your jurisdiction.